group.one has launched Ask Aida, a conversational agent that sits inside the control panel and carries out work on a customer’s account rather than pointing at a help article. The company puts the distinction plainly. “Most chat assistants can tell you where to click. Ask Aida can actually get the task done,” said Daniel Hagemeier, chief … Continue reading group.one’s Ask Aida Completed 95% of Tasks in Customer Testing. Three Areas Still Required Human Support.