How did ScalaHosting grow from a small early-2000s project into a global hosting company? What has really changed in the hosting industry since then? Why is customer happiness still the strongest growth strategy in hosting? And what does it mean to run a truly human hosting company today?

In this episode, Vlad Georgiev, founder of ScalaHosting, shares his journey from starting in hosting at the age of 13 to building a global company serving customers in more than 120 countries. We talk about how the industry evolved, why money was never the main goal, and how focusing on real customer needs leads to long-term success. Vlad explains why they build custom solutions, keep human support at the core, and how listening to customers shaped everything from their infrastructure to their control panel.