As a Website Specialist II at GoDaddy, your role will be pivotal in guiding customers through their website building journey. You will serve as the main point of contact for customers purchasing Standard and Premium WP plans, ensuring they have a seamless experience. You’ll conduct consultations to understand customer needs and provide tailored recommendations while assisting customers across various communication channels such as phone, email, and chat. Your expertise in WordPress will be essential as you guide customers in leveraging the platform effectively. Collaboration with team members is key to resolving complex issues and maintaining a high standard of customer satisfaction. You will also keep detailed records of customer interactions for service improvement and stay updated with trends in web design.