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Technical Support Specialist in Helpdesk Department
in Hostinger - Lithuania, Kaunas

Salary value: 8.50 - 10 .50 EUR

Hybrid
Full-time
Mid
Permanent

Job description

See job offer description.


As a Technical Support Specialist at Hostinger, you will play a critical role in delivering exceptional support to our customers. Your responsibilities will include providing expert assistance on our products, troubleshooting technical issues through live chat and tickets, and simplifying complex problems into actionable steps for customers of all expertise levels. Additionally, you will collaborate with various teams to enhance the customer experience based on evolving needs and keep updated on product updates and the latest web hosting technologies. This position requires fluency in Lithuanian and English, experience in customer support, and strong communication skills. Ideal candidates will have a background in tech or SaaS environments, an understanding of web hosting fundamentals, and a passion for continuous learning and improvement. We offer a dynamic working environment with training, rotational shifts, and opportunities for professional growth.

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Benefits

  • 360 Growth: Limitless learning opportunities with extensive training.
  • Freedom & responsibility: Work from various locations with flexible shifts.
  • Wellness simplified: Health insurance, gym memberships, and regular health checks.
  • Work hard – party hard: Company events and milestone celebrations.

Job requirements

  • Fluent in Lithuanian and English (C1 or native).
  • Experience in customer support in tech or SaaS environments.
  • Exceptional communication skills.
  • Understanding of web hosting fundamentals.
  • Advanced understanding of web hosting technologies is a plus.
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