The position is remote but follows European working hours. The ideal candidate MUST be able to work (and ideally live) in the EMEA time zone. It is a full-time, exempt managerial position requiring schedule flexibility across 7 days, including weekends, with a travel requirement of up to 25% of the time. Responsibilities include developing a comprehensive customer retention strategy, leading a high-performing team, building strong customer relationships, monitoring KPIs, and collaborating with various departments on retention initiatives. The candidate should have 4+ years of experience in customer retention or loyalty leadership roles, strong communication skills in English, and a solid understanding of customer segmentation and lifecycle marketing. The ideal candidate will thrive in a fast-paced environment and possess strong analytical and problem-solving skills.