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Head of Client Retentions – EMEA Time Zone in Management Department
in World Hosting Group - United States

Remote
Full-time
Senior
Permanent

Job description

See job offer description.


World Hosting Group (WHG) is a leading global web hosting company with 30+ brands and a diverse customer base. They focus on innovation, transparency, and exceptional customer service. This senior management role reports directly to the COO and oversees the Retentions department. Key responsibilities include developing and managing a comprehensive customer retention strategy targeting both short and long-term goals, leading and mentoring a high-performing retention team, building strong client relationships to foster loyalty, monitoring and reporting retention KPIs, collaborating with marketing, customer care, and product teams to design engagement campaigns, and leveraging customer data platforms and CRM tools to enhance retention efforts. The position is full-time, remote but aligned with EMEA hours, requiring schedule flexibility including weekends and up to 25% travel. The ideal candidate has 4+ years in customer retention or success leadership, supervisory experience preferably in SaaS or web hosting, expertise in retention strategy design and implementation, and fluent English communication skills across multiple channels. Candidates must be customer-focused, data-driven, agile, team-oriented, tech-savvy, and thrive in fast-paced environments with shifting priorities, eager to learn and explore new technologies. WHG values a collaborative culture and offers global career growth opportunities.

More Offers Form World Hosting Group

Head of Client Retentions – EMEA Time Zone in World Hosting Group United States

Remote
Full-time
Senior
Permanent

Benefits

  • Remote work aligned with EMEA hours
  • Full-time managerial position
  • Opportunity to lead a global team
  • Up to 25% travel
  • Dynamic and collaborative work environment
  • Career growth and development opportunities

Job requirements

  • 4+ years experience in customer retention or customer success leadership
  • 4+ years supervisory experience, preferably in SaaS or web hosting
  • Strong English communication skills across channels
  • Experience with retention strategy design and implementation
  • Ability to work flexible schedules including weekends
  • Tech-savvy with knowledge of web hosting platforms a plus
  • Customer-focused and data-driven mindset
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