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World Hosting Group (WHG) is a leading global web hosting company with 30+ brands and a diverse customer base. They focus on innovation, transparency, and exceptional customer service. This senior management role reports directly to the COO and oversees the Retentions department. Key responsibilities include developing and managing a comprehensive customer retention strategy targeting both short and long-term goals, leading and mentoring a high-performing retention team, building strong client relationships to foster loyalty, monitoring and reporting retention KPIs, collaborating with marketing, customer care, and product teams to design engagement campaigns, and leveraging customer data platforms and CRM tools to enhance retention efforts. The position is full-time, remote but aligned with EMEA hours, requiring schedule flexibility including weekends and up to 25% travel. The ideal candidate has 4+ years in customer retention or success leadership, supervisory experience preferably in SaaS or web hosting, expertise in retention strategy design and implementation, and fluent English communication skills across multiple channels. Candidates must be customer-focused, data-driven, agile, team-oriented, tech-savvy, and thrive in fast-paced environments with shifting priorities, eager to learn and explore new technologies. WHG values a collaborative culture and offers global career growth opportunities.