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Analyst – Fraud Detection – Romania in Accounting Department
in GoDaddy - Romania, Romania

Remote
Full-time
Mid
Permanent

Job description

See job offer description.


GoDaddy is seeking a Fraud Detection Analyst to join their remote team in Romania. The role involves reviewing orders meticulously to determine whether they are valid or fraudulent by utilizing information and research. Analysts will engage with customers and internal teams through various communication channels including phone, chat, and email to resolve fraud-related issues and ensure quick clearing of legitimate customers. The position requires handling inbound and outbound calls, assessing documentation validity, and managing fraud investigation tickets through JIRA. Proficiency in performing intermediate to advanced web-based searches is necessary to support decision-making processes. The role operates within a 24/7 department, requiring analysts to make fast and accurate decisions on diverse fraud cases to reduce financial loss and maintain customer satisfaction. Candidates should bring at least one year of fraud detection or banking experience, alongside call center or customer support experience, and be comfortable working in a metric-focused, queue environment. GoDaddy values diversity, equity, and inclusion and offers competitive benefits with opportunities for equity grants, bonuses, and participation in employee stock purchase plans. The company fosters a supportive and entrepreneurial culture with flexible work options and emphasizes equal opportunity employment.

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Benefits

  • Paid time off
  • Retirement savings plans (e.g., 401k, pension schemes)
  • Bonus/incentive eligibility
  • Equity grants
  • Employee stock purchase plan participation
  • Competitive health benefits
  • Family-friendly benefits including parental leave

Job requirements

  • 1+ years experience in call center/customer support environment
  • 1+ years fraud detection or banking experience
  • Experience working in a metric/queue environment
  • Skilled in intermediate to advanced web-based searches
  • Ability to handle phone, chat, and email communications professionally
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