Team Lead Customer Service – Backoffice & Billing Support (m/f/d)
Hetzner ·
Germany, Gunzenhausen
On-site Full-time Senior Customer Support
Job Description
With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Are you ready to lead and develop customer service teams and shape the quality of processes? Then we look forward to getting to know you!
Your tasks:
- Lead and manage two customer service teams (Billing Support and Back Office) – use your skills in both customer service and in managing teams
- Oversee day-to-day operations and ensure a consistently high level of service
- Analyze key service metrics and find actionable insights and improvements
- Optimize processes and interfaces in close collaboration with other teams (such as Product Management, Finance)
- Further develop knowledge bases, guidelines, and service processes
- Ensure professional, solution-oriented, and friendly communications with customers at all times
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