Technical Support Specialist (based in LATAM)

Join Hostinger, a fast-growing company with over 900 professionals serving 3 million customers globally, where your role as a Technical Support Specialist involves delivering expert support on Hostinger products, troubleshooting via live chat and tickets, simplifying complex technical issues for all customer levels, contributing to projects that enhance customer experience, improving AI support tools, and staying updated with the latest web hosting technologies. The role requires providing exceptional customer service, collaborating cross-functionally, and proactive problem-solving. Responsibilities include rotating shifts with weekend availability, working fully remote, and maintaining a reliable internet connection. Requirements include fluency in English (C1 or native), experience in tech or SaaS customer support (preferably live chat), exceptional communication skills, and understanding of web hosting fundamentals. Desirable skills include advanced knowledge of web hosting technologies, server management, content management systems, hosting control panels, email services, domain management, customer support platforms, and AI system contributions. Benefits include extensive training programs, career advancement opportunities, flexible working hours, home office budget, health and wellness support, company events, and celebration of personal milestones. Hostinger’s culture embraces continuous learning, innovation, collaboration, and resilience in a fast-paced environment.