As a Technical Support Specialist at Hostinger, you will provide exceptional customer support through troubleshooting technical challenges related to Hostinger products. You’ll need to convert complex technical issues into simplified solutions for customers of varying expertise levels. This role involves collaborating with different teams to enhance customer experiences and contributing to the development of the Kodee AI Assistant for more intuitive support. Staying updated with the latest web hosting technologies and Hostinger product updates is essential for assisting customers effectively. Candidates should have fluency in both English and Spanish, with prior experience in customer support, ideally in tech or SaaS contexts. This position requires rotational availability, including weekends, and offers a completely remote working environment.