As a Desktop Administrator, you will be responsible for maintaining and troubleshooting desktop and laptop systems in a 24/7 support environment. Your role will include managing user accounts through Active Directory and ensuring smooth operation of network protocols. You’ll handle software installations and updates while providing remote desktop support. Your hands-on experience will be crucial in resolving issues related to hardware and peripherals. Additionally, you will manage antivirus software and contribute to IT asset management efforts. Effective communication and problem-solving skills are essential, as you will collaborate with team members to maintain high levels of customer satisfaction while managing multiple tasks efficiently.