Customer Service Officer

uDomain · Hong Kong, Remote (Hong Kong)

Remote Full-time Not specified Customer Support

Job Description

Customer Service Officer (ref: UD-CSO-26)

Responsibilities

Professional Inquiry Handling: Manage daily hotline and digital inquiries, providing accurate information regarding general, technical, and service-related matters.
Conflict Resolution: Resolve customer complaints and complex issues with a professional and empathetic approach, ensuring high levels of client retention.
Product Advocacy: Actively promote and introduce the company’s upcoming AI-enhanced solutions to clients, explaining the benefits and value proposition of our new technology.
Performance Reporting: Compile and prepare regular reports on customer feedback and hotline statistics to assist management in service and product optimization.
Cross-Departmental Collaboration: Work closely with the technical and product teams to stay updated on the latest AI features and provide feedback from the user perspective.

You'll be redirected to the company's application page

Experience: 2+ years of experience in Customer Service, Client Support, or a related field. Experience in SaaS, E-commerce, or Tech startups is highly desirable.
Education: Higher Diploma or Bachelor’s degree. A background in Business, Communications, or Information Technology is a plus.
Language Skills: Proficiency in Cantonese, English, and Mandarin (both spoken and written).
AI Interest: A strong interest in AI technology and its practical applications in the business world.
Communication: Excellent interpersonal skills with the ability to explain innovative tech concepts to a non-technical audience.
Analytical Ability: Competent in data entry and preparing structured reports using CRM tools.