The Aftermarket – Technical Support I role at GoDaddy involves supporting customers via multiple communication channels such as email, phone, and chat, focusing on clear communication, effective troubleshooting, and accurate execution of back-office tasks. This position is part of the Investors and Enterprise Operations – Services & Care team, where quality, empathy, and attention to detail are paramount. Duties include explaining technical concepts simply, providing accurate updates, troubleshooting technical and operational issues using internal diagnostic tools and knowledge articles, escalating complex issues properly, processing transactions, payouts, account updates, and ID verification in line with company policies. Maintaining detailed case documentation using Salesforce and other internal tools is required, along with participation in training and skill-building activities to enhance product knowledge and technical skills. Candidates must be fluent in English, have at least one year of customer or technical support experience, strong communication skills, and familiarity with support tools like Salesforce and Confluence. The role demands the ability to follow structured procedures, troubleshoot multi-step issues, and maintain high accuracy in a fast-paced environment. Knowledge of domains, DNS, and previous experience with GoDaddy products is beneficial but not mandatory. This is a remote position with a flexible schedule covering department hours from 10:30am to 1:30am EEST seven days a week, including weekends. GoDaddy emphasizes diversity, inclusion, and equity in its culture and offers various total rewards including paid time off, retirement savings, bonuses, equity grants, health benefits, parental leave, and employee resource groups. The company encourages entrepreneurial spirit and provides a supportive environment.