Technical Support Supervisor – Bulgaria

As a Technical Support Supervisor in GoDaddy’s Investors & Enterprise Operations – Services & Care organization, you will lead a team of support professionals to achieve operational excellence and high-quality customer experience. You will manage a team remotely from Bulgaria, occasionally visiting offices for meetings or events. Your role involves conducting regular one-on-ones, providing actionable feedback, supporting career development, managing performance including documentation and formal actions, and ensuring team members meet GoDaddy’s high standards. You will oversee daily workflows such as queue health, scheduling, escalations, and coverage, and monitor KPIs including CSAT, QA, productivity, and SLA adherence. The position requires balancing people leadership and operational execution, using data, dashboards, and reporting tools for performance management, conducting root cause analysis, implementing corrective actions, and collaborating cross-functionally and with senior leadership on strategy and initiatives. The role demands strong communication skills, ability to coach and manage performance, experience with tools like Salesforce and Jira, and managing day-to-day operations including coverage planning and escalations. You should have minimum 4 years in customer support or related fields, with at least 2 years in formal leadership roles. This role supports a culture of continuous improvement, psychological safety, and accountability. GoDaddy offers competitive benefits including paid time off, retirement savings options, bonus eligibility, equity grants, stock purchase plans, health benefits, parental leave, and embraces diversity, equity, inclusion, and belonging in its culture.