GreenGeeks, one of INC 5000’s fastest-growing companies in America, is seeking dedicated and experienced Technical Support agents passionate about web hosting. This role demands 2-3 years of experience with cPanel/WHM and various web hosting environments such as CloudLinux, Softaclous, WHMCS, and Kayako help desk. The ideal candidate will have a strong understanding of shared, reseller, VPS hosting, and open source CMS platforms like WordPress, Drupal, and Joomla. Responsibilities include handling inbound support via telephone and live chat, sales order processing, and managing support tickets efficiently, providing customers with top-tier service consistently. The role requires high technical expertise, excellent communication skills, and a reliable high-speed internet connection, ensuring the ability to troubleshoot common web hosting issues, configure DNS zones, FTP, email clients, PHP errors, and database management through cPanel. This is a perfect opportunity for tech-savvy individuals who thrive in a customer-facing, dynamic environment, aiming to WOW customers and grow within a leading green hosting company.