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Technical Support Specialist (based in El Salvador) in Helpdesk Department
in Hostinger - El Salvador, San Salvador

Remote
Full-time
Mid
Contract

Job description

See job offer description.


Join Hostinger and be part of a dynamic team helping over 3 million customers worldwide launch online projects. As a Technical Support Specialist, you will provide expert assistance via live chat and tickets, simplifying complex technical issues for customers of all skill levels. You will collaborate across teams to enhance customer experience and contribute to AI support improvements. Staying updated on Hostinger’s products and technologies is key, as is proactive improvement of your work and team functions. This role requires rotation-based availability, including some weekends, and is fully remote with the need for a reliable internet connection. Fluency in English and experience in tech or SaaS customer support, especially live chat, are essential. Knowledge of web hosting fundamentals, and ideally advanced web hosting tech and AI system experience, will set you apart. Hostinger offers extensive growth opportunities, flexible schedules, wellness benefits, home office budget, and a vibrant company culture with events and milestone celebrations.

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Benefits

  • Limitless learning opportunities with trainings and access to conferences
  • Flexible work schedules with rotation-based availability
  • Home office budget for comfortable setup
  • Company-provided sick days and recharge leave
  • Sports, arts, and hobby clubs participation
  • Company events like Workations and team-building experiences
  • Milestone gifts for weddings, new parenthood, and graduations

Job requirements

  • Fluent English (C1 or native)
  • Experience in tech or SaaS customer support, especially live chat
  • Exceptional communication skills
  • Understanding of web hosting fundamentals (domains, DNS, emails, control panels)
  • Advanced knowledge of web hosting technologies and server management (preferred)
  • Proficiency with content management platforms and hosting control panels (preferred)
  • Experience with AI-powered support system improvements (preferred)
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