Experts
Technical Support Specialist (based in Latin America) in Helpdesk Department
in Hostinger - Latin America, San Salvador / Mixico / Villa Nueva / Tegucigalpa / San Pedro Sula / La Ceiba / Chile / Lima / Arequipa / Cajamarca / Chiclayo / Cusco / Bogotá / Guatemala City / Ilopango

Remote
Full-time
Mid
Contract

Job description

See job offer description.


Join Hostinger as a Technical Support Specialist based in Latin America, working remotely to support customers with Hostinger products and services. As part of a global team of 900+ professionals, you will help over 3 million customers succeed online by providing expert support via live chat and tickets, simplifying technical issues, and contributing to projects that enhance the customer experience. Your role includes troubleshooting domains, DNS, emails, control panels, and websites while staying updated on the latest web hosting technologies. You will also help improve AI-powered support tools, work on rotating schedules including weekends, and participate in a culture focused on customer obsession, innovation, and continuous learning. Fluency in English, excellent communication skills, and experience in tech or SaaS customer support are required, along with a solid understanding of web hosting fundamentals. Advanced knowledge of server management, content management platforms, and support platforms is a plus. Benefits include extensive training, flexible remote work with home office budget, health and wellness support, company events, and opportunities for career growth and internal mobility, making this a great role to drive customer success and personal development.

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Benefits

  • 3-week training sessions in technology, product, and communication
  • Access to platforms like Reforge and Scribd
  • Global conferences and digital libraries
  • Home office budget for workspace setup
  • Flexible weekly rotating schedules
  • Company-provided sick days and recharge leave
  • Participation in sports, arts, and hobby clubs
  • Company events like Workations and Town Hall meetings
  • Milestone gifts for weddings, new parenthood, and graduations

Job requirements

  • Fluent English (C1 or native)
  • Experience in tech or SaaS customer support via live chat
  • Exceptional communication skills
  • Understanding of web hosting concepts: domains, DNS, emails, control panels, website troubleshooting
  • Knowledge of server management, WordPress, cPanel, and customer support platforms is a plus
  • Ability to work rotating shifts including weekends
  • Reliable high-speed internet for remote work