Technical Support Specialist

Hostinger · Philippines, Cebu / Cordillera Administrative Region / Manila / Marikina / Quezon / Bangkok / Chiang Mai / Khon Kaen / Nakhon Ratchasima

Remote Contract Mid Contract Customer Success

Job Description

Get ready to take your personal and professional growth to new heights! Be part of our journey

Three. Two. Onboard

More Offers from Hostinger

YouTube Scriptwriter (based in Lithuania)

Hostinger · Vilnius / Kaunas

Hybrid Full-time Mid

2150 - 2975 EUR

Hostinger · Vilnius

Hybrid Full-time Lead

Senior Front-end Developer (Billing Team)

Hostinger · Vilnius / Kaunas

Hybrid Full-time Senior

5,500 - 7,600 EUR/month

Affiliate Product Growth Lead | Based in Lithuania

Hostinger · Vilnius

Remote Full-time Lead

System Administrators Manager (Web Hosting)

Hostinger · Jakarta

Remote Full-time Senior

Head of Product Retention | Based in Europe

Hostinger · Poland

Remote Full-time Lead

You'll be redirected to the company's application page

Requirements

Fluent in English (C1 or native), written and spoken.
Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
Excellent communication skills.
Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Advanced understanding of web hosting technologies, server management, and performance optimization.
Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
Experience contributing to or improving AI-powered systems.