Kinsta is one of the premier managed WordPress hosting providers, serving over 120,000 businesses including startups, universities, and Fortune 500 companies. Known for high-quality service and a 97% customer satisfaction rating, Kinsta fosters a growth-driven and supportive remote-first team environment. As a Support Engineer, you will be integral to the customer support team, providing technical assistance through live chat. The role involves taking ownership of customer issues, researching and resolving technical problems, escalating when necessary, and delivering timely, accurate feedback. You will work schedules from either 1PM–9PM UTC or 4PM–12AM UTC, Monday through Friday. The position demands excellent English communication skills and customer service experience, with bonus skills including Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, caching, WordPress architecture, WP-CLI, command line proficiency, and familiarity with Cloudflare DNS and security. Kinsta offers annual remote work expense reimbursement, flexible paid time off, paid parental leave, professional development budgets, sabbaticals, and location-specific healthcare and pension/401k plans. The company is committed to equal opportunity employment and protects against discrimination in all aspects of employment.