Support Engineer

Kinsta, a top managed WordPress hosting provider, is seeking a Support Engineer to join their remote-first team. The role involves taking ownership of customer issues, troubleshooting, and providing prompt and accurate feedback through live chat. The position reports to the Support Manager and operates on a Wednesday to Sunday schedule from 10 AM to 6 PM UTC. Candidates must be fluent in English with excellent written communication skills and have online customer service experience. Preferred technical knowledge includes Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, caching mechanisms, WordPress database and file structures, WP-CLI, command line navigation, server log interpretation, and familiarity with Cloudflare, Buildpacks, Dockerfiles, Git repositories, npm, or Composer. The company values continuous learning, independence, and teamwork and offers a flexible, remote work environment. Benefits include annual remote expense budgets, flexible paid time off, parental leave, professional development budgets after one year, sabbaticals after three years, healthcare benefits in specific countries, and pension or retirement plans depending on location. Kinsta is committed to equal opportunity employment and ensures non-discrimination in all employment practices. Applicants must agree to personal data processing according to Kinsta’s Privacy Policy, including transfer to the United States. AI tools may assist in the hiring process, but final decisions are human-made.