Experts
Technical Support Specialist (based in Lithuania) – night shift in Helpdesk Department
in Hostinger - Lithuania, Kaunas / Vilnius

Salary value: 12.75 - 15.75 EUR per hour

Hybrid
Full-time
Mid
Permanent

Job description

See job offer description.


Join Hostinger, a fast-growing company with over 900 professionals supporting 3 million customers worldwide. As a Technical Support Specialist based in Lithuania working night shifts, you will provide expert support on Hostinger products via live chat and tickets, troubleshooting technical challenges, and simplifying complex issues for customers of all expertise levels. Your role includes contributing to team projects that improve the customer experience and enhancing the AI support assistant. You will stay updated on product developments and web hosting technologies. The position requires fluency in Lithuanian and English, experience in tech customer support, exceptional communication skills, and understanding of web hosting fundamentals such as domains, DNS, emails, and control panels. Proficiency with platforms like WordPress, hosting control panels, and customer support tools is advantageous. The role offers training in Hostinger culture, products, and customer service operations, requires 40 hours per week on night shifts including weekends, and can be performed from modern offices or home with a reliable internet connection. Compensation ranges from 12.75 to 15.75 EUR per hour gross, with extensive benefits including continuous learning, flexible work schedules, health insurance from day one, gym memberships, company events, and wellness programs.

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Benefits

  • Limitless learning opportunities including 3-week trainings and access to knowledge platforms
  • Flexible work schedules with rotating morning, day, and night shifts
  • Work from modern offices or from home with reliable internet
  • Health insurance from day one, gym memberships, recharge leave, and health checks
  • Company events such as Summerfest, Winterfest, team-building, and milestone gifts

Job requirements

  • Fluent in Lithuanian and English (C1 or native), both written and spoken
  • Experience in tech or SaaS customer support, ideally via live chat
  • Exceptional communication skills
  • Understanding of web hosting fundamentals including domains, DNS, emails, and control panels
  • Advanced knowledge of web hosting technologies, server management, and optimization is a plus
  • Proficiency with WordPress, hosting control panels like hPanel or cPanel, email services, and customer support platforms
  • Experience with AI-powered systems is advantageous
  • Ability to work 40 hours per week, night shifts including weekends
  • Reliable high-speed internet connection for remote work