Customer Service Representative

We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions. Part of IONOS Group, Europe’s leading digitalization partner for SMBs since August 2013.

As Customer Service Representative, you’ll be the main point of contact for our customers, supporting them with our portfolio of hosting, domain and cloud services. You’ll work in a dynamic environment with open structures, friendly working culture and flat hierarchies.

Your tasks:

• Understand customer needs and propose suitable solutions.
• Provide clear, professional communication via phone, email and chat.
• Collaborate with colleagues to ensure optimal service.
• Contribute to continuous improvement of products and processes.
• Stay up to date with our service offerings.