Design Project Manager

What you’ll do & how you’ll make your mark.

We’re looking for a highly organized and customer-focusedDesign Project Manager (DPM)to join our Professional Services website delivery team. In this role, you’ll serve as the primary point of contact for customers throughout the website creation journey, ensuring a seamless experience from onboarding through website launch. This is an individual contributor role and does not involve people management responsibilities.

You’ll collaborate with cross-functional teams, including Design, Copy, Quality Control, and Marketing, while managing project timelines, customer communications, deliverables, revisions, and launch activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and can successfully balance customer satisfaction with operational efficiency.

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward.
• Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions.
• Guide customers through website reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support.
• Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Bonus point if you have:

• Experience in a customer-facing or agency environment.

• Experience managing website design or development projects.

• Familiarity with WordPress and website-building tools.

• Experience with AI-assisted website creation tools.

• Familiarity with project or case-management platforms such as Pega.

• Basic understanding of SEO, digital marketing, and website optimization.

• Experience coordinating work across Design, Copy, Marketing, or Quality Control teams.

• Experience supporting high-volume or scalable service-delivery environments.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.