Support Engineer

Yoastis growing, and because of that, we’re looking for a Support Engineer. Yoast is, next to WordPress, also available on Shopify. We are looking for a new member of the team who is experienced in Support and/or knows their way around either of the two platforms.

What you’ll do & how you’ll make your mark.

• You’ll answer questions over chat, and email, ensuring that support requests are addressed in a timely and helpful manner.

• Proven experience in providing excellent customer service and technical support.

• You’ll assist with a wide range of topics; from the best way to use Yoast products to administrative questions around payments, and everything in between.

• You’ll identify opportunities to upsell or cross-sell relevant products or services that align with the customer’s needs.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.