Data Center Operations Technician – 16h-Midnight Shift

Our company: Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada, along with a densely connected interconnection ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps, and seven Internet exchanges. We provide nearly 2,000 customers with direct access to our local operations teams, fostering strong partnerships supported by exceptional operational support and outstanding customer service.

Backed by one of North America’s largest infrastructure funds, Cologix’s seasoned leadership team, certified staff, and commitment to ESG initiatives help create a culture that values our employees, our environment, and our customers.

Schedule: Monday to Friday, 16h to midnight.

About the role:

The Level 1 data center technician is responsible for phone and email communications with customers as well as data center operation and maintenance. They follow up on each request until completion and initiate escalations as needed. They monitor the environmental monitoring system and report any outage or alarm to the appropriate person.

Your daily tasks:

• Respond to customer requests.
• Execute customer support requests.
• Document all interventions and keep ticketing system updated.
• Maintain optimal communication with customer from start to ticket closure.
• Register customers and visitors.
• Monitor security and environmental surveillance systems.
• Apply security procedures and policies.
• Verify all equipment is in good working order (CRAC, CRAH, UPS, generators and other data center equipment).
• Take readings on electrical and cooling equipment and complete appropriate reports.
• Install copper and fiber cabling and patch panels.
• Maintain detailed site documentation on cross-connects and customer cabling.
• Follow industry best practices for cabling and documentation. Comply with TIA-942 and BICSI standards.
• Keep site clean.
• Available for 24/7 support.