Technical Program Manager – Service Delivery (Remote: USA)

Cologix · United States, Denver, United States

100,000-119,000 USD/year

Remote Full-time Senior Sales

Job Description

About Our Company: Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix’s experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients. About the Position: Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Manager to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key, strategic customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery life cycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication required.

Ensure that all customer changes are recorded, tracked, approved and progressed.

Proactively identify potential project risks and issues, developing and implementing mitigation strategies.

Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.

Ensure all deliverables meet customer requirements.

Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.

Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk.

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Requirements

Bachelor’s degree in business, Engineering, or a related field, or equivalent experience
5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
Demonstrated experience managing cross-functional teams and 3rd party vendors
Strong understanding of data center services, infrastructure, and delivery processes
Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
Problem-solving mindset with a strong focus on delivering results
Experience in project management tools preferred (e.g., MS Project or similar)
PMP or other project management certifications preferred
Team coordination
Excellent verbal and written communication skills
Strategic thinking with attention to detail
Excellent organizational and multitasking skills
Strong negotiation and conflict-resolution skills
Ability to analyze and present complex data effectively
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Ability to read and interpret construction drawing/electrical one-line diagrams is an added benefit
Experience interpreting customer contracts is an added benefit
Travel expectations: 10%-20%