Lead Technical Account Manager – Cloud Infrastructure & Strategic Accounts (all genders)
Contabo ·
Germany, Remote (Germany / Hybrid)
Hybrid Full-time Senior Customer Success
Job Description
Contabo lives a Remote-First culture: you can choose to work fully remote from anywhere in Germany, hybrid from one of our offices, or fully on-site if you prefer. We are hiring a Lead Technical Account Manager focused on strategic cloud-infrastructure customers.
What you will do:
- Own the technical relationship with Contabo’s strategic enterprise / SMB accounts
- Translate customer needs into infrastructure designs (VPS, dedicated, cloud, networking)
- Coordinate with engineering and product on customer escalations and roadmap input
- Drive renewal, expansion and customer-satisfaction metrics
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