Customer Support Specialist in Customer Support Department
in Gcore - Luxembourg, Poland
Remote
Full-time
Not specified
Full-Time
Job description
See job offer description.
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English.
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
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