Hosting Sales and Support Messaging Guide

GoDaddy · Serbia, Remote

Hybrid Full-time Not specified Sales

Job Description

Requisition #: R024054

Location Details: Serbia, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote:This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Schedule: Monday to Friday, Weekly Rotating shifts – 2pm – 10pm and 5pm – 1am

More Offers from GoDaddy

Principal Software Engineer

GoDaddy · Austin

Remote Full-time Senior

Android Software Engineer

GoDaddy · Pune

Hybrid Full-time Mid

Senior Ceph Storage Engineer

GoDaddy · Austin, United States

Hybrid Full-time Senior

Sales Development Representative-Corporate Domains

GoDaddy · Remote

Hybrid Full-time Not specified

Freelance Photographer – Las Vegas, NV – Nevada, United States

GoDaddy · Las Vegas

Remote Freelance Mid

Texas Conference for Women 2025 – United States

GoDaddy · Remote

Hybrid, Remote Full-time Junior, Mid, Senior

Apply Now

You'll be redirected to the company's application page

Benefits

You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
You will provide technical feedback on processes and procedures to reduce customer concerns
You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
Address customers’ technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity

Requirements

Someone who wants to make a big impact on local businesses AND be part of a winning team
Sale driven with 1+ years of sales experience
Proven track record of exceeding monthly and quarterly sales goals
A desire to develop and grow with an in-depth onboarding program and ongoing sales training and programs
Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
Supporting team members in solving technical queries