Technical Support I – Bulgaria

This role at GoDaddy involves providing technical support and operational assistance in the Investors and Enterprise Operations – Services & Care team. The position requires handling customer inquiries via email, phone, and chat, explaining technical concepts simply, and troubleshooting issues with accuracy and empathy. Key responsibilities include processing transactions, payouts, account updates, and ID verification while ensuring compliance and accurate documentation using tools like Salesforce and Confluence. The job demands flexibility to work shifts within department hours, including weekends, and active participation in skill development. Candidates should have at least 1 year of customer or technical support experience, strong communication skills, and familiarity with support platforms. Preferred knowledge includes domains, DNS, and GoDaddy products. GoDaddy values diversity, equity, inclusion, and offers comprehensive benefits such as paid time off, retirement savings, health benefits, and employee resource groups. This is a remote position with occasional office visits, focused on fostering entrepreneurial spirit and inclusive culture.