Customer Support – Invoices & Payments (m/f/d) in Customer Support Department
in Hetzner - Germany, Falkenstein / Gunzenhausen / Nuremberg
On-site
Part-time
Mid
Part-time
Job description
See job offer description.
With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Do you enjoy working with numbers, explaining things clearly and being part of an international IT customer service environment? Then apply now and become part of our Customer Support team in the area of billing and payments.
Your tasks:
- Handle customer inquiries related to invoices and payments
- Clarify incoming payments and outstanding items
- Support the resolution of discrepancies and special cases in the payment process
- Communicate with international customers in German and English
- A clearly structured customer support environment in the billing domain
- A high volume of inquiries, including both varied and recurring process cases
- Hands-on work with real customer and payment transactions
- Comprehensive onboarding into systems and processes
- An international, technical environment
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Benefits
At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.
Job requirements
- Excellent German and English skills
- Enjoy communicating with customers and explaining complex topics in a clear and understandable way
- Willingness to learn and familiarize yourself with new topics related to billing, payments, and IT-related processes
- Initial experience in customer service, support, or a commercial environment is an advantage