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Customer Service Agent (f/m/d) Level 1

IONOS  ·  Germany, Zweibrücken, Germany
Hybrid Full-time Not specified Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you’ll collaborate daily with passionate teams in a modern, dynamic and fast-growing environment. We operate in one of the most future-oriented sectors and believe quality work can go hand-in-hand with the joy of collaboration. Our company culture is built on flat hierarchies, open communication, first-name basis, and above all a strong team spirit.

Tasks:

As part of expanding our team dedicated to French SMB customers,

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Benefits

  • Hybrid work model with remote work option.
  • Modern, well-located and easily accessible office spaces.
  • Subsidized canteen at some sites and free drinks.
  • Regular events: company parties, workshops, etc.
  • Diverse training and professional development.
  • Wellbeing offers: sports classes, etc.

Requirements

  • Fluent French; German or English is a plus.
  • Training in communication or first experience in call center or customer service.
  • You enjoy human contact and are motivated by solution-seeking.
  • Recognized for listening, communication and customer orientation.
  • Rigorous, dedicated to providing quality service.