Senior Operations Analyst

About Latitude.sh

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired byMegaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

Why Latitude.sh + Megaport?

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.

What You’ll Be Doing

• Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software;
• Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance;
• Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;
• Install, configure, and troubleshoot Linux and Windows operating systems;
• Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
• Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC;
• Support and improve internal operational documentation, workflows, and escalation procedures;
• Mentor junior team members and contribute to continuous improvement initiatives.