Job Duties ● Provide general supervision of the onsite team to ensure all systems and processes are running smoothly ● Combination of people management and personal contribution to maintain and improve both sides of data-center life ● Organize and manage the team’s workflow, including balancing the workload during the day ● Maintain a productive environment, motivate and inspire team members ● Facilitate problem solving and resolve conflict situations ● Be an escalation point for colleagues ● Handle incidents and respective incident reports as required ● Develop and maintain in-depth product knowledge ● Provide regular and constructive feedback to team members to help them develop, improve, and enhance their skills and knowledge, take appropriate corrective actions when required ● Assist with updating internal documentation ● Be engaged in continuous training and self-education ● Identify areas of development for team members and provide development coaching ● Foster a culture of safety, security, and compliance in all aspects of datacenter activities ● Contribute to resource planning to ensure teams are meeting SLAs and project deliverables, including non-standard hours maintenance availability ● Encourage sharing of lessons learned, best practices, process/procedural innovation and tools to improve efficiency and team success ● Actively contribute to open communication within the team ● Deliver the below activities through personal contribution and action, and through mobilizing others:

• Rack, Stack, and Cable Network, Server, and Storage equipment.
• Hardware and Software configuration and installation.
• Cable, Power, and Temperature Management.
• Develop and Document onsite fault analysis strategies.
• Take responsibility for asset and inventory control / accurate onsite stock.

information ● Build cross functional relationships and have the ability to influence policies and procedures to improve global data center operations ● Participate in an on-call rotation. Requirements

• 60 months of experience as Computer and Information Systems Manager, Data Center Operations Manager, IT Operations Manager, or related occupation.
• 5 years of progressively responsible experience in data center operations or IT infrastructure management, including at least 3 years in a supervisory or managerial role.
• Bachelor’s degree in Engineering, Computer Science, Education, or related technical field.
• Experience in infrastructure management, including capacity planning, demand/supply management, production planning, and operations planning.
• Experience leading cross-functional teams on large-scale data center projects and initiatives.
• Knowledge of commercial-grade server, storage, network, and power systems commonly used in enterprise data center environments, including oversight of installation, configuration, and troubleshooting.
• Experience managing multiple concurrent projects.
• Must be able to work flexible hours, including extended hours during emergency situations.
• Must be able to report onsite to the primary worksite within 60 minutes when on-call for emergency response.
• Ability to lift 50 lbs.
• Occasional international travel required (approximately once annually).