Product Support Associate – Hosting & Website Services
Network Solutions ·
Philippines, Cebu
Not specified Full-time Not specified Customer Support
Job Description
Who we are.
At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.
As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.
The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.
What you’ll do & how you’ll make your mark
This isnot a typical customer service job.
You will handle customer inquiries related todomain names, DNS, web hosting, email configuration, and website issues. The role requiresstrong problem-solving skills, technical curiosity, and the ability to learn continuously.
We welcome candidates ofall experience levels, includingfresh graduates in IT or related fields.
If you’re looking for a purely non-technical or scripted support role, this position isnot a fit.
- Troubleshoot customer issues related to:
- Domain names and DNS records
- Web hosting (cPanel, servers, uptime issues)
- Email setup (SMTP, IMAP, MX records)
- Basic website issues (WordPress, SSL, connectivity)
- Communicate with customers via chat, email, and/or calls
- Handlefrustrated or non-technical customerswhile resolving technical problems
- Research and learn new solutions independently
- Work with internal teams (sysadmin, billing, abuse, etc.) when needed
Reality Check (Please Read Carefully)
- The first 2-3 months will feel challenging and overwhelming
- You will deal with both technical problems and emotional customers at the same time
- Not all answers are readily available-you will need to figure things out
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
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