Systems Administrator

Role Summary:

We are seeking a skilled Systems Administrator to join our dynamic IT team. This role involves monitoring and supporting our IT infrastructure, spanning on-premises data centres and Cloud Infrastructure. The ideal candidate will leverage modern monitoring tools, ITSM platforms, and automation techniques to ensure system stability, security, and performance.

As part of our Systems Administration team, you will collaborate with operations engineers, software engineers, and system architects to deliver 99.9% uptime while maintaining a secure and high-performing system.

We value team members who are customer-focused, innovative, and eager to stay at the forefront of cloud technology trends. If you’re ready to take on new challenges and contribute to a fast-moving industry, we’d love to hear from you!

What you’ll do & how you’ll make your mark.

1. System Monitoring and Support:

• Continuously monitor on-premises and cloud infrastructure using tools like Grafana, Zabbix and any Cloud monitoring tools.
• Proactively identify, troubleshoot, and resolve system issues to ensure maximum uptime.

2. Incident and Change Management:

• Manage incidents, service requests, and changes via ServiceNow ITSM tools.
• Collaborate with teams to resolve complex technical challenges within SLAs.

3. Automation and Scripting:

• Develop and maintain scripts in Bash, Python, PERL, Ruby, or similar languages to automate routine tasks.
• Enhance operational processes to improve system performance and team efficiency.

4. Documentation and Reporting:

• Maintain accurate documentation of system processes, configurations, and incident resolutions.
• Share knowledge with team members to foster collaboration and faster problem resolution.

Why you’ll love us.

• Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you.We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• Where can we take you?We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.