Inventory Control Specialist

The Inventory Control Specialist ensures accountability and security of data center inventory. Understands and adheres to company safety policies and procedures, as well as documented inventory controls and practices. Provides service in alignment with Rackspace Core Values, including FANATICAL support.

Location: On-site at the Rackspace Data Center in Ashburn, VA

Shift: First Shift 7 am – 4:00 pm or 8 am – 5:00 pm Monday – Friday

Background: United States Citizenship is required

Key Responsibilities

• Manage and process internal tickets (with limited supervision).
• Process equipment returning to the secured inventory stockroom.
• Execute physical movements of inventory.
• Maintain meticulous 5S and housekeeping practices.
• Participate in the root cause analysis method to investigate any customer-impacting events.
• Participate in regularly scheduled inventory-related meetings.
• Assist in training of new and existing controllers.
• Learn and demonstrate understanding of all safety policies, procedures, and requirements, including acquisition of any required certifications.
• Address inquiries from other internal/external departments.
• Stock materials following industry handling standards.
• Process hard drives containing data through the drive wiping and destruction processes.
• Process requisitions.
• Participate in counts and assist in reconciliation for the cycle counting process.
• Process reinstatements.
• Process all return materials, including sub-assembly build.
• Pull and assign items to fulfill customer contracts and upgrades.
• Replenish inventory using kanban and min/max methodology.
• Process materials for disposals.
• Coordinate inbound and outbound shipments and properly communicate with freight companies.
• Process international shipments adhering to industry standards. Process inbound receipts required for custom products.
• Package all shipments in alignment with documented company standards. Complete all shipping and receiving documentation.
• Process inter-organization transfers.
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.