Operations Analyst (Accounts Receivable)

Rackspace Technology™ is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience™ – so our customers can achieve better outcomes and stay ahead of what’s next.

Job Profile Summary

Owns the end-to-end Accounts Receivable portfolio for the Middle East region, working with minimal supervision to collect billable revenue, minimise aged and bad debt exposure, and act as the primary point of contact for customer billing and payment matters across the assigned portfolio. This is an individual contributor role with no direct reports; the successful candidate is accountable for driving process and procedure improvements that align regional collections practice with Rackspace’s global AR standards and applicable local requirements.

This role will be permanently on-site in Riyadh, KSA.

Career Level Summary

• Requires advanced skills and expertise (minimum 5 years) in Accounts Receivable processes, systems, and regional business practice

• Generates new and innovative solutions to complex, portfolio-level collections and billing problems

• Works autonomously within established procedures and practices; requires minimal supervision or day-to-day direction

• Individual contributor – no supervisory or people-management responsibility

• Anticipates patterns and links; looks beyond the immediate account issue to wider regional and process implications

Key Responsibilities

• Manages the end-to-end Accounts Receivable portfolio for the Middle East region, ensuring collection of billable revenue in line with the Collection Guidelines.

• Monitors assigned ledgers to maintain minimum aged debt levels and proactively identifies and escalates potential bad-payer risk.

• Acts as the primary point of contact for customer billing and payment issues across the assigned Middle East portfolio.

• Owns the optimisation of AR processes and procedures for the region, ensuring alignment with Rackspace’s global collections standards and relevant Middle East statutory, tax, and business requirements.

• Identifies opportunities for process improvement and leads their implementation directly, without reliance on supervisory authority over other team members.

• Performs analysis to identify solutions to problems of moderate to full scope within the regional portfolio.

• Serves as an escalation point for complex or sensitive account issues within the assigned portfolio.

• Collaborates with Billing, Cash Applications, Treasury, and Legal to resolve cross-functional AR issues affecting the region.

• Chases and progresses accounts with potential legal exposure, including preparation of related documentation (e.g. Proof of Debt / Proxy forms) where applicable to regional insolvency processes.

• Supports SOX testing for the assigned portfolio and ensures controls are consistently followed.

• Contributes portfolio-level input to SOX reporting on payment trends and dollars collected.

• Compiles and analyses portfolio metrics (DSO, aging, collection effectiveness) to identify processing trends and improvement opportunities.

• Maintains awareness of local regulatory, cultural, and business-practice considerations across Middle East markets and reflects these in collections approach and documentation.

• Maintains SLA compliance around unclaimed property and escheatment processes where applicable to the region.

• Participates in User Acceptance Testing for new systems and system releases affecting the AR function.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.