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Sales Executive III – San Antonio, TX (Hybrid)

Rackspace · United States, San Antonio, TX

Hybrid Full-time Not specified Sales

Job Description

Requires working knowledge and experience in own job discipline and broadens capabilities
Continues to build knowledge of the company, processes and customers
Performs a range of assignments related to job discipline
Uses prescribed guidelines or processes in analyzing situations
Receives a moderate level of guidance and directionCritical Competencies
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Other Incidental tasks related to the job, as necessary.
Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.
Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.
Owns forecasting and account planning on a monthly/quarterly/annual basis.
Leads a defined sales process for all Rackspace solutions.
Cultivates new business opportunities for new and/or existing accounts.
Meets with qualified leads to better understand customer needs and provide proposals.
Leads efforts to create proposal for solution to prove value add.
Leads the negotiation, closure, and documentation of customer renewals for customers.
Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.
Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals

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Requirements

Basic knowledgeable in professional sales training and sales process
Basic understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
Basic knowledge of Rackspace product portfolio, strategy, competitors, and customers
Analytical Skills
Buying Process Skills
Client/Customer Service
Data-driven Decision Making
Leadership
Negotiation Skills
New Account Acquisition Skills
People Management
Public Speaking
Presentation Building
Quality Assurance
Sales Lead Generation Skills
Sales Management
Sales Operations Management
High School Diploma or regional equivalent required
Bachelor’s Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirementExperience• 5 – 7 years of experience in the field of role required
TravelOccasional domestic/international travel, less than 50%
DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.