Senior Product Manager

Technical Product Manager -IN

VCF Observability Platform

Work Location:Remote
Function:Product Management
Reports To:Director / VP, Product Management

Role Summary

Rackspace is hiring aTechnical Product Manager (TPM) for Observabilityto own the end-to-end observability strategy for our Rackspace Cloud’s which include, baremetal, VMware Cloud Foundation (VCF)-based Private Cloud (PVC) platforms and others.

This role is responsible for defining, delivering, and operationalizingplatform-level visibility, monitoring, alerting, and AIOps capabilitiesacross compute, network (NSX), storage, and platform services. The TPM will ensure that observability isbuilt-in, standardized, automatable, and consumableby Rackspace delivery teams and customers alike.

This role is central to enablingsupportability at scale, proactive operations, and consistent customer experienceas Rackspace modernizes its private cloud platforms and continues to innovate and create unified intelligence with predictive operations strategy.

Core Responsibilities

Product Ownership & Strategy

• Own theObservability capability pillaracross PVC platforms (Edge, Enterprise, Cloud)
• Define the product vision for observability across the private cloud platforms-encompassing monitoring, AIOps, alerting and ticketing workflows, and automation.
• Design the end-to-end customer experience for consuming observability capabilities, including intuitive dashboards, advanced insights, and predictive analytics.
• Translate operational pain points into clear product requirements and outcomes.
• Align observability strategy toVCF 9, NSX, vSAN, and lifecycle automation

Technical Scope

• Platform monitoring for infrastructure and control plane components
• ScienceLogic (SL1) platform enhancements and integrations
• Optional integrations with Datadog, SIEMs, and customer tooling
• Telemetry pipelines, alert hygiene, SLOs, and operational signals
• AIOps capabilities: anomaly detection, predictive maintenance, remediation triggers

Execution & Delivery

• Maintain prioritized backlogs (Jira/Craft) tied to platform outcomes
• Partner with engineering and SRE teams to deliver scalable observability features
• Ensure observability is embedded intodeployment, upgrade, and migration workflows
• Drive creation of dashboards, runbooks, and operational documentation

Cross-Functional Alignment

• Work closely with Support, Operations, and Delivery to reduce escalation friction
• Partner with Sales and GTM to position observability as amonetizable platform capability
• Represent observability readiness in platform reviews and leadership forums

What Success Looks Like

• Unified visibility across compute, network, storage, and platform services
• Reduced MTTR and escalation rates
• Predictable operational posture for VCF-based environments
• Clear customer-facing dashboards and APIs
• Observability capabilities consistently enabled across all RXT hosted deployments
• Provide customers with a consistent, intuitive observability experience in the RXT portal that enables proactive decision-making and confidence in platform operations.