Technical Account Manager Italie

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU? Our growth is driving us to strengthen our Technical Account Management (TAM) team to support the expansion of our Enterprise segment, specifically for our strategic prospects and clients in Italie. Your mission will be to act as the technical account manager of a post-sales relationship based on trust in order to ensure the technical success, delivery, and long-term alignment between Scaleway’s roadmap and the client’s business challenges. YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 people. The team is responsible for managing a portfolio of Enterprise clients, acting as the operational bridge between the customer and our internal support, engineering, and product squads. Manager information: Xavier Ruiz YOUR DAILY ROUTINE

• Serve as the primary technical point of contact for strategic Enterprise clients.
• Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems.
• Manage client adoption of Scaleway products, ensuring optimal use and value.
• Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans.
• Provide cloud architecture guidance and cost optimization (FinOps) advice.
• Handle critical incidents and act as a trusted advisor during crises.
• Collect and prioritize product feedback from clients, collaborating with Sales and Product teams.
• Ensure alignment between client needs, Scaleway roadmap, and business objectives.

ABOUT YOU HARDSKILLS: 3 to 5 years of experience in a technical consulting or high-level customer engineering role. Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform). Strong Linux system administration and networking fundamentals.

Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite). Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures. SOFTSKILLS: Trilingual: Fluent in English, French, and Italian Exceptional Communication: Capable of speaking about business ROI with decision-makers and technical details with engineers.

Diplomacy & Empathy: Ability to build strong relationships and handle high-pressure crisis management. Analytical Mindset: Proactive in identifying problems and proposing innovative solutions. Collaborative Spirit: Valuing collective success over individual work.

WHAT YOU WILL FIND AT SCALEWAY ++++

• Hybrid work: We offer up to 3 days of remote work per week.

Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification. THE NEXT STEPS … Discovery call with a recruiter (30 min) Interview with the manager to understand your technical skills and approach to the role (45 min) Technical interview to validate your expertise (1h)