Certificate Support Associate

We are looking for a Certificate Support Associate to join our growing global team at Sectigo.

The Customer Support Associate is responsible for delivering exceptional customer service by handling inbound and outbound customer interactions via phone, email, and live chat. This role focuses on resolving customer inquiries, troubleshooting issues, providing product guidance, and ensuring a high level of customer satisfaction. The specialist works closely with internal teams to ensure timely resolution of customer concerns and contributes to maintaining long-term customer relationships.

This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.

Here are the core functions, responsibilities, and expectations for this role:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Triage customer issues related to products, services, and account management.
• Provide clear and accurate information about company products, services, policies, and procedures.
• Document customer interactions, issues, and resolutions accurately in internal systems.
• Independently manage and resolve customer support cases; escalate complex issues when required.
• Collaborate with internal teams such as Technical Support, Validation, Sales, and Operations to ensure customer satisfaction.
• Maintain a high standard of customer service and adhere to defined service level agreements (SLAs).
• Contribute to continuous improvement initiatives by providing feedback on recurring customer issues.
• Perform other duties as assigned, aligned with company initiatives and business needs.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Sectigois the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.