Enterprise Operations Specialist

Sectigo is building out a Center of Excellence (CoE) within Revenue Operations to scale operational execution. As an Enterprise Operations Specialist you are expected to support the team and be dedicated to take mechanical, repetitive operational work.

This role is well suited for someone who is responsive, detail oriented, and comfortable handling a high volume of varied requests.

This role is for someone who thrives on structured renewal operations, is comfortable with high volume opportunity management, and wants to be at the center of a critical revenue motion.

Here are the core functions, responsibilities, and expectations for this role:

• Respond to Salesforce helpdesk tickets from the global sales organization within defined SLAs
• Handle prescriptive systems and process queries: routing, answering, or escalating based on complexity
• Maintain SFDC hygiene for the Renewals, EMEA Enterprise, and SMB domains: ownerships, territories, opportunity integrity
• Build ad hoc reports and pull data on request from Anna and the broader sales leadership team
• Maintain steady state documentation for team’s domain: keeping process docs current as workflows evolve
• Partner closely with the team within its operating rhythm: attend forecast prep meetings as needed, prepare data packages, and respond to ad hoc operational requests
• Contribute to the broader CoE through cross training and process improvement

More information about this role:

• This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Deal Desk and Sales Strategy.
• The targeted compensation package for this role is between INR 7,00,000 and INR 8,00,000.

Sectigois the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.