Web Security Solutions Advisor

The Web Security Solutions Advisor plays a crucial role in ensuring our SiteLock customers’ issues are resolved promptly and effectively. This individual engages with customers who have existing malware or vulnerabilities on their websites and provides consultative advice on how upgrading their services can address their current site weaknesses. The primary goal for this role is to help customers make informed decisions by providing value and service expectations without pressuring them into a sale. This individual reaches out to customers to assist them with their security needs, ensures they understand their purchase, and identifies whether they have the appropriate level of services for their concerns. In addition, this individual also handles an inbound queue of chats, cases, and calls from potential SiteLock customers with questions about purchasing services and providing the same consultative approach to help them make informed decisions. This individual works closely with the rest of the SiteLock Customer Success team to ensure a seamless and cohesive customer experience, leveraging team expertise and resources to address customer needs effectively.

This is a full-time position working in office environment (5 days in the office), reporting to our Scottsdale, Arizona office for the 7:30 AM to 4:00 PM shift. The target compensation package for this role is between $50,000 and $55,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Primary Responsibilities:

• Make outbound calls to customers with existing malware and vulnerabilities, explaining the problem and recommending solutions, including potential plan upgrades.
• Proactively reach out to customers to assist them with their security needs, ensuring they understand their purchase and identifying whether they have the appropriate level of services for their concerns.
• Manage an inbound queue of chats, cases, and calls from potential customers with questions about purchasing services, providing the same consultative approach to help them make informed decisions.
• Aim to work on all cases and communications to the highest quality possible.
• Identify and handle upgrade opportunities or new sales opportunities appropriately.
• Respect our partnerships with SiteLock resellers and effectively review whether we can approach the customer with a solution or if we must direct them back to the reseller for additional support.
• Maintain strong relationships with our customers, ensuring satisfaction and loyalty.
• Be responsible for setting and managing appropriate expectations with a customer in all situations.
• Have a solid understanding of the products – its core use and its core value drivers. You must be able to train and enable your customers with ease.
• Work closely with the rest of the Customer Success team to leverage team expertise and resources.
• Other duties as assigned and related to the nature of this role and company initiatives.

Sectigois the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.