Product Support Specialist
Selectel ·
Russia, Moscow / Saint Petersburg, Russia
On-site Full-time Not specified Customer Support
Job Description
Selectel is one of the largest Russian cloud and data-center providers. We are hiring a Product Support Specialist to join the team that handles complex customer questions about our products.
What you will do:
- Investigate and resolve product-specific questions from customers using our cloud, dedicated servers and managed services
- Reproduce issues in the lab; coordinate with engineering teams on bug fixes and improvements
- Maintain and improve internal documentation and the customer knowledge base
- Identify recurring pain points and feed them back to product and dev teams
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