DOMAINS AND ADMINISTRATION (BACK OFFICE) · BARCELONA – SPAIN · COMPLETAMENTE REMOTO
Customer Service Support with Native Swiss German
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Department: Customer Service Swizzonic

Location: Office located in Barcelona, Spain or full-remote

Responsibilities:

• Establish a relationship of trust with every customer who contacts us, representing

the values of the company

• Provide first level support on domains, email, hosting, dedicated and virtual servers

and website creation tools. Accompany the customer until his questions are fully

answered

• Detecting the needs of our customers, advising them on the purchase of new

products

• Commercial attitude

• Follow up with customers in need of support and technical assistance by email, chat

and/or telephone

• Escalate queries that cannot be resolved to the second level support team

We offer:

• We offer a stable position, close and friendly environment

• Continuous learning, so that you are always up to date with what’s happening in our

sector thanks to our technical training courses

• Health insurance

• If you prefer to work from home no problem, we do remote work since 2019

• And what we value most, a good working environment: young and human

Requirements:

• Swiss-German language high skills are essential

• English would also be welcome, Italian and French are a plus

• You must have demonstrable previous experience in customer service and/or

helpdesk. If you don’t have experience, that’s fine, but you must have related studies

and/or a clear customer orientation and attitude to compensate for it

• Impeccable oral and written communication

• We are not looking for just any telemarketer, but a person who is able to work

autonomously in a highly collaborative environment

• High customer orientation: Win – Win

• If you have experience working in Swiss market is optimal

Key competences:

• Passion for helping others – you love what you do

• Teamwork: collaboration both with the team in