D365 Senior Support Engineer – F&SCM (Managed Services)

Role:As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your
experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our
D365 F&SCM customers.

Responsibilities:

• As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
• Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
• Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
• Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
• Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
• Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
• Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
• Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
• Contribute to service readiness activities and provide support during go-live and postimplementation phases.
• Proactively identify opportunities to optimize and extend customers’ D365 F&SCM solutions to maximize business value.
• Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
• Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
• Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

Trusted Partners:

• Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
• Fortinet:Elite VIP Program – one of only 2 in the UK
• AWS:Advanced Solution & Managed Service Provider Program