Provisioning Coordinator

Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you’ll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.

• Managing end to end circuit provisioning including customer ceases
• Taking ownership of orders from inception to customer handover
• Managing a large volume of customer accounts and their on-going provisioning projects
• Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers.
• Ensuring regular status updates are issued to end customers
• Creating customer paperwork for customer requirement,
• Liaising with operational teams for delivery of services,
• Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services
• Providing administrative support as and when required

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

Trusted Partners:

• Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
• Fortinet:Elite VIP Program – one of only 2 in the UK
• AWS:Advanced Solution & Managed Service Provider Program