Senior ServiceNow Consultant

Role Overview:

We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre-sales capability. This role blends advanced platform development with solution consulting-supporting customer engagements, shaping technical designs, and ensuring successful delivery of high-quality ServiceNow solutions.

They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.

Key Responsibilities:

Advanced Platform Development

• Lead the design, development, and optimisation of complex solutions across the ServiceNow platform.
• Build custom applications, integrations and automation using:
• Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer

• Develop scalable, maintainable code following ServiceNow best practices.
• Review code from other developers and provide mentoring and technical oversight.

Solution Architecture & Design

• Translate high-level business requirements into robust technical designs and implementation plans.
• Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
• Guide platform strategy, module adoption, and roadmap development.

Pre-Sales & Customer Engagement

• Partner with sales, architecture and delivery teams to support pre-sales activity, including:
• Requirements discovery sessions
• Solution demonstrations and platform walkthroughs
• Technical proposal development and effort estimates

• Advise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.
• Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).

Technical Delivery & Governance

• Own the end-to-end delivery of complex features, integrations, and platform enhancements.
• Ensure compliance with governance standards, architectural principles, and development frameworks.
• Support upgrades, patch cycles and platform performance improvements.
• Maintain comprehensive documentation for solutions, integrations and custom modules.
• Stay up to date with ServiceNow best practices and new features.

Required Skills & Qualifications:

• Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:
• JavaScript (server & client)

Personal Attributes

• Strong leadership, problem solving, and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Confident presenting to customers and supporting sales opportunities.
• Ability to balance hands-on development with solution design and consultancy.
• Self-motivated with a focus on continuous improvement.

Desirable (but not required)

• One or more of:
• Certified Application Developer (CAD)

• Mentorship and training from experienced ServiceNow professionals.
• Opportunities for certification and career progression.
• A collaborative and inclusive work environment.
• Flexible working arrangements and competitive benefits.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values:Open, Bold, Trusted

Trusted Partners:

• Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
• Fortinet:Elite VIP Program – one of only 2 in the UK
• AWS:Advanced Solution & Managed Service Provider Program