Technical Services Engineer – Wintel & Linux

This role covers the management, maintenance and support of all Infrastructure Hosting responsibilities within a Healthcare Managed Service account. The successful candidate will have experience in working within Data Centres, an ability to fault find and replace parts within physical compute and storage. Good working knowledge of VMware and Windows Server Operating Systems including File Services, PKI, AD, DNS and DHCP with good general troubleshooting skills.

While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience, they will be expected to work independently, use their own initiative, whilst driving continuous service improvements with the Infrastructure Hosting estate.

Main Duties and Responsibilities:

Design, implement, and maintain infrastructure systems supporting both internal operations and customer environments

Monitor system performance and proactively identify and resolve potential issues before they escalate

Respond to incidents and support requests in a timely and professional manner, prioritising customer and business impact

Manage change control processes for infrastructure updates, including testing, risk assessment, and rollback planning

Maintain accurate, up-to-date documentation of systems, configurations, and procedures

Collaborate with internal teams and customer stakeholders to ensure infrastructure meets operational and service level requirements

Apply security best practices, including access control, patch management, and data handling protocols

Participate in on-call rotations and incident response as required

Contribute to post-incident reviews and continuous improvement initiatives

Support knowledge-sharing within the team through documentation, mentoring, and cross-training

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

Trusted Partners:

Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year

Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio

Fortinet:Elite VIP Program – one of only 2 in the UK

AWS:Advanced Solution & Managed Service Provider Program