B2B Customer Support Manager
Timeweb ·
22а, Saint Petersburg, Russia
On-site Full-time Not specified Customer Support
Job Description
Timeweb is one of the largest Russian hosting providers. We are hiring a Customer Support Manager for our B2B (legal entities) line, taking care of companies that use our hosting and cloud services.
What you will do:
- Be the main contact for B2B customers; answer their questions about contracts, billing and services
- Coordinate with technical and billing teams to resolve customer requests
- Track customer health and identify upsell or risk signals
- Maintain accurate records in the CRM and contribute to knowledge base
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